Shipping policy
endoboutik.com Shipping Policy
effective as of 10/02/2022
ARTICLE 1. PURPOSE
The purpose of this shipping policy is to define the terms and conditions applicable to the shipment of a Product to the Customer by the Publisher.
ARTICLE 2. PARTIES
This shipping policy is applicable between Endo Boutik, SAS, share capital: €1,000, registered with the Trade and Companies Register of Bois Guillaume in France on 08/02/2022, under number 910 143 197, registered office: 280 Sentier des Forrières, 76230 Bois-Guillaume, FR, telephone: +33642423920, email: contact@endoboutik.com, VAT not applicable, Article 293B of the CGI, hereinafter referred to as ‘the Publisher’ and any person, natural or legal, under private or public law, registered on the Site to purchase a Product, hereinafter referred to as ‘the Customer’.
ARTICLE 3. DEFINITIONS
‘Customer’: any natural or legal person, under private or public law, registered on the Website.
‘Website Content’: elements of any kind published on the Website, whether or not protected by intellectual property rights, such as text, images, designs, presentations, videos, diagrams, structures, databases or software.
‘The Publisher’: Endo Boutik, SAS in its capacity as publisher of the Website.
‘Internet User’: any natural or legal person, under private or public law, connecting to the Website.
‘Product’: goods of any kind sold on the Website by the Publisher to Customers.
‘Website’: website accessible at the URL endoboutik.com, as well as any sub-sites, mirror sites, portals and variations of the URL relating thereto.
ARTICLE 4. SCOPE
The Website is freely accessible to all Internet Users. By browsing the Website, all Internet Users agree to this shipping policy. Simply connecting to the Site, by any means whatsoever, in particular via a robot or browser, implies full and complete acceptance of this shipping policy. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box.
The Internet user thereby acknowledges that they have read and understood this policy and accept it without restriction.
Ticking the above-mentioned box shall be deemed to have the same value as a handwritten signature by the Internet User. The Internet User acknowledges the evidential value of the Publisher's automatic recording systems and, unless he can provide evidence to the contrary, he waives the right to contest them in the event of a dispute.
This shipping policy applies to relations between the parties to the exclusion of all other conditions, including those of the Internet user.
Acceptance of this shipping policy implies that Internet users have the necessary legal capacity to do so, or, failing that, that they have the authorisation of a guardian or curator if they are incapacitated, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.
ARTICLE 5. DELIVERY
5.1. Delivery costs
Delivery or availability costs will, in all cases, be indicated to the Customer prior to any payment and only apply to deliveries made in mainland France, including Corsica. For any other delivery location, it is the Customer's responsibility to contact customer service.
In the event of delivery of the Product to the Customer in a shop or at a location partnered with the Publisher, the related costs are specified to the Customer at the time of ordering.
The delivery costs indicated on the Website are in euros, including all taxes.
5.2. Delivery time
Orders are delivered by La Poste, Chronopost or UPS within three working days of receipt of payment by the Publisher.
However, certain products or certain order volumes may require a delivery time of more than three working days. This will be expressly mentioned to the Customer when the order is confirmed.
5.3. Damaged parcels
In the event of delivery of a parcel that is clearly and visibly damaged, it is the Customer's responsibility to refuse it in order to benefit from the guarantee offered by the carrier. The Customer must also inform the seller without delay so that a new parcel can be prepared and shipped as soon as the damaged parcel is returned. In such cases, the delivery times indicated above in these general terms and conditions shall no longer apply.
5.4. Retention of title - transfer of risks
The Publisher retains ownership of the Products delivered until they are delivered to the Customer, notwithstanding any clause to the contrary, unless the parties have specifically and expressly agreed in writing to waive this clause.
The Customer shall bear the risks relating to the Products from the time of order. Throughout the period of retention of title, the Customer shall insure the Products belonging to the Publisher at its own expense against any damage that may occur and shall provide proof of such insurance to the Publisher upon first request.
ARTICLE 6. FINAL PROVISIONS
6.1. Applicable law
This shipping policy is subject to French law.
6.2. Modifications to this shipping policy
This shipping policy may be modified at any time by the Publisher. The shipping policy applicable to the Customer is that in force on the day of their order or connection to this Site, with any new connection to the personal space implying acceptance of the new shipping policy, where applicable.
6.3. Disputes
Pursuant to Order No. 2015-1033 of 20 August 2015, any disputes with a consumer Customer that may arise in connection with the performance of these general terms and conditions and for which no amicable solution has been found between the parties must be submitted.
In addition, the consumer Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Since 1 January 2016, mediation has been mandatory for all. Thus, any professional selling to private individuals is required to provide the contact details of a competent mediator in the event of a dispute, regardless of whether they sell remotely or in a physical store (Source: FEVAD).
Legalstart / contact@legalstart.com
6.4. Entire agreement
The invalidity of any clause in this contract shall not invalidate the other clauses of the contract or the contract as a whole, which shall remain in full force and effect. In such a case, the parties shall, as far as possible, replace the invalid clause with a valid clause that corresponds to the spirit and purpose of this contract.
6.5. Non-waiver
The Publisher's failure to exercise the rights granted to it herein shall in no way be construed as a waiver of such rights.
6.6. Telemarketing
The Customer is informed that they may register on the telemarketing opposition list at http://www.bloctel.gouv.fr/.
6.7. Languages of this shipping policy
This shipping policy is available in French.
6.8. Unfair terms
The provisions of this shipping policy apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.
ARTICLE 7. SHIPPING & RETURNS
Article 7.1. Shipping conditions specific to the shop
For all orders over £280, delivery is free of charge.
Article 7.2. Shipping schedule and cut-off times specific to the shop
Orders are prepared and shipped within 24 hours. For next-day delivery, for all orders placed before 12:00 noon, delivery is guaranteed before 6:00 p.m. the following day (no delivery on Saturdays, unless expressly requested by the customer). For 48-hour delivery, delivery is guaranteed within 48 hours after the order is prepared, provided the order is placed before 12:00 noon. Endoboutik cannot be held responsible for longer delivery times imposed by the service provider. For all purchases over £300, delivery is made by Colissimo with signature upon delivery.
Article 7.3. Return policies specific to the shop
Article 7.3.1. Address if different from the shop address
In the event of an error in the order or if the product does not meet expectations, items may be returned to our warehouse within 7 days. Contact the sales department (ventes@endoboutik.com) to arrange the return. Once your request has been validated, a return label will be sent by email. This label should be affixed to the package. The customer is responsible for ensuring that the products are properly packaged. Endoboutik cannot be held responsible for any breakage of products if the packaging is found to be defective. Where possible, please use the original packaging. To be returned free of charge, the equipment must be placed back in its original packaging. Consumable products cannot be returned if the container has been opened. Any product that has been partially consumed cannot be returned. In the case of multiple purchases, only unopened products may be returned. Upon receipt of the products at our logistics centre, a refund will be issued within a maximum of 5 days, or a credit note may be issued with the customer's agreement.
